자주 묻는 질문

Returns & Refunds

WHAT IS YOUR RETURN POLICY?

Please refer to revolve.com/returns for our full policy. Items must be returned in the same condition they were received in and follow the applicable conditions listed in our guidelines:

WHAT IS YOUR EXCHANGE POLICY?

교환을 위해 재고가 있는 품목만 예약할 수 있습니다. 교환을 위해 사전 주문 품목을 예약할 수 없습니다. 교환으로 반품되는 모든 품목은 반품 정책의 해당 조건을 따라야 합니다.

HOW DO I MAKE AN EXCHANGE?

Reserve your exchange item online via your a href=

Ship your item back using the prepaid label included in your package, or we'll email you one to print at home. You may also return the item to a Happy Return Bar

Kindly allow 2-3 business days for your return to be processed and for the exchange to be shipped out once we receive your return. You will receive a shipping notification once your exchange has been processed.

If it is past the return window, please contact our customer service team before returning your item to avoid having your package returned or not processed.

HOW DO I MAKE A RETURN?

You can return your item using the return label that was provided in your package. If you need a new return label, you have the option to log in to your account (link to login page) and mark the items you wish to return, and generate another label if needed. If you do not have an account, you may access your order through this link.

WHAT IS HAPPY RETURNS?

당사는 Happy Returns와 파트너 관계를 맺어 프린터 및 포장이 필요 없으며 지속 가능한 반품 및 교환을 제공합니다.

1. Simply start your return online to receive a QR code
2. Locate a Return Bar near you, bring in your items, and you're good to go!
3. You will receive refund confirmation within 24 hours from the drop-off date.

A few exclusions apply, and the following items cannot be accepted through Happy Returns; however, you have the option to return via mail:

• Fragrances
• 매니큐어
• 캔들
• Batteries
• Aerosols
• Alcohol Based Liquids
• 여행짐
• 부츠
• 비즈니스 & 즐거움 co. 제품
• Funboy 제품
• REVOLVE Man products

CAN I COMBINE RETURNS FROM DIFFERENT ORDERS?

Yes, if the orders were placed under the same email account, you may return them together in one package. We recommend writing the order numbers down on a piece of paper and including it inside the return package with the items. You may also include the return labels for the different orders inside the package.

If you are returning multiple orders placed under different accounts, we ask that you return them separately using the corresponding label.

WHAT IF I RETURN A NON-REVOLVE ITEM?

If you have mistakenly returned an item you did not purchase from Revolve, please contact Customer Service by phone (1-888-442-5830) or via email (sales@revolve.com) as soon as possible.

Revolve가 아닌 품목을 찾고 복구하는 데 도움을 주기 위해 노력하지만 Revolve는 오류로 반품된 품목에 대해 교체, 반품 또는 고객에게 보상할 책임이 없습니다.

WHAT HAPPENS IF I REFUSE A PACKAGE OR IT IS UNDELIVERABLE?

If a package is refused or undeliverable, it will be returned to our facilities by the shipping carrier. Once it is en route back to our facility, we cannot intercept it for a redelivery attempt.

If your order includes an item that is no longer in stock and you would like to receive the original order, we will try our best to reship the original package once it arrives and processes through our Returns Department. Please note that this process can take up to 10-14 business days.

For security measures, any modifications to an address for a reshipment attempt are subject to approval. Please contact Customer Service by phone (1-888-442-5830) or via email (sales@revolve.com) if you would like us to reship the package or if you would prefer a refund.

WHAT WILL BE THE REFUND METHOD FOR MY RETURN?

All refunds will be issued to the original form of payment unless store credit has been requested.

• 결제 수단 전체 또는 일부에 사용된 스토어 크레딧은 항상 스토어 크레딧으로 환불됩니다.
• Gift cards or gift certificates will be refunded back to the original gift card/gift certificate.
• If a loyalty reward(s) was applied to your order, the refund will be issued back to the loyalty reward.

WHEN WILL I BE REFUNDED?

Returns take us 2-3 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take up to 3-5 business days to reflect on your credit card account. This varies depending on your financial institution.

결제 수단

IS IT SAFE TO USE MY CREDIT CARD ON YOUR SITE?

신용 카드는 온라인 쇼핑 시 사용할 수 있는 안전한 결제 방법입니다. REVOLVE는 계정 정보를 안전하게 유지하기 위해 보안 조치와 사기 모니터링을 수행합니다.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

REVOLVE accepts the following forms of payment:

• 신용카드: Visa, Mastercard, American Express, Discover 및 JCB 신용카드.
• 타사 결제 방법: 페이팔, Afterpay, Klarna, Zip, 애플페이 및 벤모. 옵션은 위치 및 주문 금액에 따라 다를 수 있습니다.
• REVOLVE Gift certificates/Gift cards and Loyalty Rewards.

WHEN WILL MY CARD BE CHARGED?

An authorization charge is made when your order is placed. We will complete the charge when the order ships out.

로얄티 프로그램

WHAT IS THE LOYALTY PROGRAM?

The LOYALTY Program rewards you for shopping on our sites. Every 2,000 points you earn gets you $20 in REWARDS, which can be redeemed on REVOLVE.com or FWRD.com! Your combined net spend on REVOLVE and FWRD counts towards your loyalty status (loyalty tier) on each site (respectively), and REWARDS can be redeemed on either site.

누가 로열티 프로그램에 참여할 수 있을까요?

The LOYALTY Program is available to US residents who are at least 18 years old at the time of enrollment. All communications will be in English and the currency value will be in USD.

IS IT FREE TO JOIN THE LOYALTY PROGRAM?

예! 로열티 프로그램은 무료로 가입할 수 있습니다. 등록비나 연회비가 없으며 신용 카드 신청도 없습니다. 로열티 프로그램에 참여하려면 www.revolve.com 또는 www.fwrd.com에서 계정을 등록해야 합니다. 성명, 이메일 주소를 제공하고 로열티 프로그램 이용약관에 동의하기만 하면 됩니다.

당사 사이트 중 하나에 옵트인하면 처음에 옵트인한 사이트에 관계없이 두 사이트 모두에 옵트인됩니다. 귀하의 계정 자격 증명(동일한 로그인)은 Revolve.com과 FWRD.com 모두에서 동일합니다.

나의 리볼브 포인트와 포워드 포인트 사이의 관계는 무엇입니까?

Points are earned independently on each site and counted separately towards earning LOYALTY REWARDS. This means Points earned on REVOLVE.com and FWRD.com are not combined. However, earned REWARDs can be used on either site. We also count your combined spend (on both REVOLVE.com and FWRD.com) toward your loyalty status (loyalty tier) on each site (respectively). Make purchases to increase your loyalty status and gain access to additional perks!

어디에서 포인트를 적립할 수 있나요?

You earn points on anything you buy and don’t return on REVOLVE.com and FWRD.com. Points will be applied to your account 30 days from the date of shipment. Taxes, fees, services (including shipping and gift wrap), gift certificates, coupons, and REWARDS applied to a purchase do not qualify for points. Please visit REVOLVE Loyalty and FWRD Loyalty for more information on how many Points can be earned for purchases, promotions, and other qualifying activities.

나의 포인트로 무엇을 얻을 수 있습니까?

Once you have earned 2,000 points on either the REVOLVE.com website or the FWRD.com website, we will automatically convert those points to $20 in REWARDS that can be used to shop on REVOLVE.com or FWRD.com.

포인트가 만료되나요?

네. 적립되었지만 REWARD로 전환되지 않은 포인트는 마지막 포인트 적립일로부터 1년 후에 만료됩니다.

리워드는 유효기간이 있나요?

네. REWARDS는 발급된 날짜와 시간으로부터 90일 후에 만료됩니다. 만료일은 귀하의 편의를 위해 로열티 프로그램 계정의 포인트 및 리워드 내역에 명시되어 있습니다.

사용 가능한 리워드는 어떻게 사용하나요?

When you are logged in to your REVOLVE or FWRD account (the same account login will work across both sites), your REWARDs are automatically available to you at checkout. At Checkout, click "Redeem" under the "REWARDS" section.

왜 구매 시 포인트가 적립되지 않았나요?

특정 구매에 대해 포인트를 적립하지 못한 몇 가지 이유가 있습니다. 가장 일반적인 이유는 다음과 같습니다.

• You checked out as a guest. Make sure you log in to your account before checking out so we can apply points to your account. Unfortunately, you cannot earn points for a transaction after the time of purchase.
• You returned your purchase. Please note that you will only receive points for items you purchase and do not return. Points will not be posted to your account until 30 days after the items ship.
• You shipped your items to locations outside of the United States. You will not earn points for shipments made to destinations outside the United States.
• You used a coupon/discount code greater than 25%. You will not earn points for orders made with a coupon/discount code that discounts more than 25% of your cart total.

항목을 반품하면 내 포인트는 어떻게 되나요?

보너스 포인트를 포함하여 아이템에서 얻은 모든 포인트는 상품이 반품될 때 귀하의 계정에서 차감됩니다. 상품이 반품된 후 계정에 마이너스 잔액이 있을 수 있습니다.

리워드로 구매한 아이템을 반품하면 어떻게 됩니까?

If you return an item that was purchased with REWARDS, the dollar value of the REWARDS spent on the purchase will be credited to your account in the form of REWARDS. If you bought multiple items in a purchase partially paid with REWARDS, your account will be credited with the dollar value of the REWARDS spent on the entire purchase before any other payment method is refunded.

포인트를 양도할 수 있나요?

No. Points are earned on purchases you've made while logged into your account and cannot be transferred to other accounts. Your LOYALTY Program membership can only be associated with one account. Points earned on multiple accounts will not be combined.

내 리워드를 양도할 수 있나요?

No. REWARDS are converted from points earned on purchases you've made while logged into your account and cannot be transferred to other accounts.

이달의 브랜드에 3배 포인트를 준다는 이메일을 받았습니다. 자세한 설명을 듣고 싶어요.

For that month, you can choose a day to receive triple the points you normally receive per dollar on the brand-of-the-month. For example, if Tularosa is the brand-of-the-month in January, VIP members would receive 9 points per dollar instead of 3 points per dollar spent on Tularosa items on a day of their choosing in January. Select "I want my monthly triple points today!" at checkout to choose your triple points day.

HOW CAN I ACHIEVE A HIGHER LOYALTY STATUS (LOYALTY TIER)?

You are placed into a loyalty status (i.e. loyalty tier) based on your combined year-to-date spend on REVOLVE.com and FWRD.com. Your eligibility for higher levels is based on your net spend per each calendar year. Each site has its own set of tiers and perks. Make eligible purchases to increase your loyalty status and gain access to additional perks! For more information on net spend needed for each loyalty tier and their perks, please visit REVOLVE Loyalty Program and FWRD Loyalty Program.

레벨 단계가 올라가면 이전 혜택은 어떻게 되나요?

Every time you achieve a new tier level, you continue to receive the benefits of all the preceding levels.

HOW LONG WILL MY LOYALTY STATUS AND BENEFITS LAST?

귀하의 로열티 등급 수준과 혜택은 귀하가 자격을 갖춘 역년 동안 유효합니다. 그 이후에는 매년 재인증을 받아야 합니다.

예를 들어 2020년 12월 1일까지 REVOLVE 및 FWRD의 연간 순 구매액이 $500를 초과하는 경우 2020년 12월 31일까지 REVOLVE Star 및 FWRD 레벨 1의 혜택을 받게 됩니다. 2021년 2월 1일까지 $2,000을 초과하면 2021년 12월 31일까지 REVOLVE VIP 및 FWRD 레벨 2 혜택을 받게 됩니다.

당사는 언제든지 프로그램을 변경하거나 중단할 권리가 있으며, 이 시점에서 귀하는 더 이상 포인트를 적립할 수 없으며 귀하의 혜택은 더 이상 유효하지 않습니다. 이미 발급된 REWARD는 발급일로부터 90일간 유효합니다.

내가 적립한 포인트와 혜택에 대한 액세스 권한을 잃을 수 있습니까?

o Benefits, including REWARDS and points will expire immediately if we end the LOYALTY Program, except that REWARDS that have already been issued will be valid for 90 days from the date they are issued. We reserve the right to disqualify any person from participating, or to cancel your participation in the LOYALTY Program if we believe you are violating the Terms and Conditions, reselling products, manipulating the program, making excessive returns, engaging in fraud, abusing rewards privileges or otherwise acting in a way that is inconsistent with the program’s intent, or for any other reason we deem necessary in our sole discretion. If your account is cancelled or you opt out of the LOYALTY Program, you forfeit any unused REWARDs as well as all LOYALTY Program points that have not been redeemed.

HOW DO I ATTAIN ELITE STATUS AND WHAT BENEFITS ARE AVAILABLE TO ME? (REVOLVE)

엄선된 VIP 회원을 엘리트 등급으로 초대합니다. 엘리트 회원은 독점적인 REVOLVE 이벤트에 초대됩니다.

내 REVOLVE 로열티 멤버십을 취소하려면 어떻게 해야 하나요?

Click "Opt Out" on the Opt Out section of the Loyalty page in your account. You will lose your rewards, points, and benefits on both sites. Rewards, points, and benefits cannot be recovered. If your account point balance is below zero at the time of opting out, that negative point balance will be retained if you rejoin.

로열티 프로그램의 전체 약관은 어디에서 찾을 수 있습니까?

For the complete terms and conditions, please visit REVOLVE Loyalty terms and FWRD Loyalty terms.

최저가격 보장

DO YOU PRICE MATCH OR OFFER PRICE ADJUSTMENTS?

REVOLVE is happy to price match an authorized retailer within 30 days of the purchase date under the following conditions:

• The item must be available to purchase on the competitor's site in at least one size. We do not price match stores that do not list or answer a contact phone number, that do not list a business address, or that list nearly all items as discounted.
• The item must be the same style/color.
• Final Sale - If the competitor's website lists the item as final sale, we will match this stipulation.
• Price matches are limited to no more than two of the same items. More than two units is considered a wholesale quantity and we will not be able to honor the price match.
• Orders Shipping to Australia, New Zealand, Canada, United Arab Emirates, and certain European countries will see All Inclusive Pricing listed on our site. This will include the price of the item + duties & taxes at checkout to create one unified price for our customers.
• 저희는 영업부서 매니저의 재량으로 재고 정리 상품가를 결정합니다. 재고정리 상품가는 정상가격의 40% 이상의 할인이 적용된 가격을 뜻합니다.
• 쿠폰은 쌓여지거나 같이 쓰여지거나 최저가격보장제에 적용되지않을 수도 있습니다 즉, 쿠폰과 판매가가 구매시 같은 경쟁 업체에서 제공된 경우에만 저희는 쿠폰과 판매가를 동시에 고려할 것입니다.
• Acacia Swimwear, Alice + Olivia, A.L.C., Ash, B&O Play, Canada Goose, Citizens of Humanity, Common Projects, Diane von Furstenberg, Elizabeth and James, Golden Goose, Hudson, J Brand, Joie, KAOHS, Love Moschino, Marc by Marc Jacobs, Mason by Michelle Mason, M Missoni, Paige Denim, Public School, Rag & Bone/JEAN, ,Schott, 7 for All Mankind, Soft Joie, Stuart Weitzman, T by Alexander Wang, Theory, Vans, Vince, Wolverine은 브랜드사의 요청에 따라 쿠폰사용을 할수 없습니다.
• 저희는 사용할수 있는 수의 제한이 있는 쿠폰에는 최저가격보장제를 적용하지 않습니다.

Gift Returns

HOW DO I RETURN A GIFT I RECEIVED FROM REVOLVE?

• If you are returning an item you received as a gift please contact customer service at 888.442.5830 or sales@revolve.com so that we may initiate your return for you and issue you a return label.
• Once your item has been received and processed we will issue a store credit to the email address provided.

WILL THE PURCHASER KNOW IF I RETURNED THE GIFT?

Nope! Once the email has been updated through our Gift Return, all order updates/notifications are sent to the new email address!

Order Status

What does your Order Status mean: