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Returns & Refunds

WHAT IS YOUR RETURN POLICY?

품목이 수령된 것과 동일한 상태로 반품되고 당사 가이드라인에 나열된 해당 조건을 따르는 경우 전액 환불을 위해 배송 후 60일 이내에 반품을 수락하고 교환 또는 스토어 크레딧을 위해 90일 이내에 반품을 수락합니다.

APPAREL

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. For Tops and Dresses, please be careful of makeup or deodorant rubbing off on the garment.

슈즈

Shoes scuff very easily on any hard surface. Always try on shoes on the carpet. Shoe boxes are an essential part of the product presentation and must be returned undamaged, along with the shoes.

수영복과 란제리

Please try on over your underwear for sanitary reasons. Do not remove the protective slip.

화장품 및 뷰티 제품

Hygiene and safety are important to us. We will accept back beauty products within 30 days, provided that they are unused and unopened. Products where the protective seal is no longer intact, opened, or used, cannot be returned for a refund.

FINAL SALE ITEMS

가끔 FINAL SALE (최종세일)이라고 쓰여진, 초 특가로 할인된 소수의 상품들은 환불, 교환, 적립금을 받을 수 없습니다.

세금 납부 후 세관 수입신고 완료 된 건의 반송은 DHL, FEDEX, TNT 등 수취인이 배송사를 별도로 알아봐야하며 위약반송(세금 환급)절차에 대해 해당 배송사에 문의해야합니다. (우체국 택배(EMS)는 위약반송을 진행하지 않기 때문에 EMS를 이용하여 반송보내는 경우 세금 환급이 불가능 합니다.)
세금이 없는 건의 반송은 EMS(국제 우체국 택배) 외 기타 택배사 이용이 가능합니다.

1. 위약 반송(세금 환급) 가능한 물품
- 상품 자체 불량
- 계약 상이 (구매한 물품과 다른 사이즈, 색상, 품목 일때)
2. 위약 반송(세금 환급) 불가능한 물품
- 관부가세 등 세금 납부에 대한 불만으로 반송하는 경우
- 구매자 변심으로 인한 반송

If it is past the return window, please contact our customer service team before returning your item to avoid having your package returned or not processed.

HOW DO I MAKE A RETURN?

You can return your item using the return label that was provided in your package. If you need a new return label, you have the option to log in to your account (link to login page) and mark the items you wish to return, and generate another label if needed. If you do not have an account, you may access your order through this link.

WHAT IS HAPPY RETURNS?

당사는 Happy Returns와 파트너 관계를 맺어 프린터 및 포장이 필요 없으며 지속 가능한 반품 및 교환을 제공합니다.

  1. Simply start your return online to receive a QR code
  2. Locate a Return Bar near you, bring in your items, and you're good to go!
  3. You will receive refund confirmation within 24 hours from the drop-off date.

A few exclusions apply, and the following items cannot be accepted through Happy Returns; however, you have the option to return via mail:

  • Fragrances
  • 매니큐어
  • 캔들
  • Batteries
  • Aerosols
  • Alcohol Based Liquids
  • 여행짐
  • 부츠
  • 비즈니스 & 즐거움 co. 제품
  • Funboy 제품
  • REVOLVE Man products

WHAT IS YOUR EXCHANGE POLICY?

Exchanges must be initiated within 90 days of shipment of the order. The item being returned for an exchange must be received within 30 days of initiating the exchange request.

교환을 위해 재고가 있는 품목만 예약할 수 있습니다. 교환을 위해 사전 주문 품목을 예약할 수 없습니다. 교환으로 반품되는 모든 품목은 반품 정책의 해당 조건을 따라야 합니다.

HOW DO I MAKE AN EXCHANGE?

Reserve your exchange item online via your order history or contact customer service (888-442-5830) prior to returning.

Ship your item back using the prepaid label included in your package, or we'll email you one to print at home. You may also return the item to a Happy Return Bar (available within 60 Days of purchase)

Kindly allow 2-3 business days for your return to be processed and for the exchange to be shipped out once we receive your return. You will receive a shipping notification once your exchange has been processed.

CAN I COMBINE RETURNS FROM DIFFERENT ORDERS?

Yes, if the orders were placed under the same email account, you may return them together in one package. We recommend writing the order numbers down on a piece of paper and including it inside the return package with the items. You may also include the return labels for the different orders inside the package.

If you are returning multiple orders placed under different accounts, we ask that you return them separately using the corresponding label.

WHAT IF I RETURN A NON-REVOLVE ITEM?

If you have mistakenly returned an item you did not purchase from Revolve, please contact Customer Service by phone (1-888-442-5830) or via email ([email protected]) as soon as possible.

Revolve가 아닌 품목을 찾고 복구하는 데 도움을 주기 위해 노력하지만 Revolve는 오류로 반품된 품목에 대해 교체, 반품 또는 고객에게 보상할 책임이 없습니다.

WHAT HAPPENS IF I REFUSE A PACKAGE OR IT IS UNDELIVERABLE?

If a package is refused or undeliverable, it will be returned to our facilities by the shipping carrier. Once it is en route back to our facility, we cannot intercept it for a redelivery attempt.

If your order includes an item that is no longer in stock and you would like to receive the original order, we will try our best to reship the original package once it arrives and processes through our Returns Department. Please note that this process can take up to 10-14 business days.

For security measures, any modifications to an address for a reshipment attempt are subject to approval. Please contact Customer Service by phone (1-888-442-5830) or via email ([email protected]) if you would like us to reship the package or if you would prefer a refund.

WHAT WILL BE THE REFUND METHOD FOR MY RETURN?

All refunds will be issued to the original form of payment unless store credit has been requested.

  • 결제 수단 전체 또는 일부에 사용된 스토어 크레딧은 항상 스토어 크레딧으로 환불됩니다.
  • Gift cards or gift certificates will be refunded back to the original gift card/gift certificate.
  • If a loyalty reward(s) was applied to your order, the refund will be issued back to the loyalty reward.

WHEN WILL I BE REFUNDED?

Returns take us 2-3 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take up to 3-5 business days to reflect on your credit card account. This varies depending on your financial institution.

배송

WHEN WILL MY ORDER SHIP?

Orders placed Monday-Friday before 12 pm PST will ship the same day. After 12 pm PST, they will ship the next business day.

Orders placed Friday after 12 pm, Saturday & Sunday will ship out the following business day.

WHAT SHIPPING METHODS DO YOU OFFER?

  • USPS 3-5 Business Days
  • 2일 항공 배송
  • Next Day Air by 12PM
  • Next Day Air Saver by 8PM

There are areas in which we cannot expedite shipping due to logistics. These areas include:

  • 하와이
  • Alaska
  • 푸에르토리코(미국령)
  • 미국령 버진 아일랜드(미국령)

For US territories and Alaska, the orders will ship either USPS or DHL.

DO YOU SHIP TO APO PO BOXES OR MILITARY FPO/DPO ADDRESSES?

Yes. We offer the USPS delivery option to APO or Military FPO/DPO addresses. Delivery service to these addresses can take 5-10 business days. Please note that certain items are restricted depending on the country of the Military address.

배송 제한 국가

저희 금융 파트너들로부터의 제한 때문에 리볼브는 아래 국가에 배송을 하지 않습니다.

  • 벨라루스
  • 버마
  • 콩고
  • Cote d'Ivoire
  • 크림 반도
  • 쿠바
  • 이란
  • 이라크
  • 라이베리아
  • 리비아
  • 북한
  • 러시아
  • 우크라이나
  • 소말리아
  • 수단/남수단
  • 시리아
  • 예멘
  • 잠바브웨

CAN I CANCEL MY ORDER BEFORE IT SHIPS?

To cancel an order if you have an account:

  1. Log in to your account
  2. Click on your name on the upper right corner
  3. Click on "My Orders"
  4. 주문번호를 선택하세요
  5. 원하시는 상품을 찾은 후 변경 아래 "취소"를 클릭하세요

If you do not have an account or shipping internationally, please contact our customer service team for assistance.

CAN I MAKE CHANGES TO MY ORDER?

유감스럽게도 주문이 접수된 후에는 주문 항목을 변경할 수 없습니다. 그러나 배송되기 전에 언제든지 주문을 취소할 수 있습니다. 그런 다음 올바른 제품을 새로 주문할 수 있습니다.

지연 가능성

우리는 모든 주문에 대해 적시 배송을 보장하기 위해 최선을 다합니다. 무료 2일 배송 또는 국제 배송 옵션을 선택할 때 배송업체의 예상 배송 날짜만 제공된다는 점에 유의하세요. 드문 경우지만 이러한 패키지는 예상 시간 외에 도착할 수 있습니다.

HOW DO I TRACK MY PACKAGE?

If you selected a traceable shipping option, please follow these steps to trace your package:

  1. Log in to your account
  2. Click on your name on the upper right corner
  3. Click on “My Orders”
  4. Click on “Order details” for the order you would like to track
  5. Find your item, and click on “track item” under the Actions column.

WHY IS MY PACKAGE STILL NOT TRACKING?

If you recently received the tracking number, it can take up to 24hrs before the tracking information is updated by the courier.

WILL MY PACKAGE REQUIRE A SIGNATURE?

Most of our packages do not require a signature. However, we may require a signature due to value or at the discretion of our Risk Management team. Signature Requirements are nonwaivable.

To request a signature requirement for your package, please contact our customer service team.

WHAT IF MY PACKAGE IS LOST OR STOLEN?

In the unfortunate event, you are not able to locate a package that has been marked delivered by the courier, please wait 24 hours in case the package was prematurely marked but is awaiting delivery. We are obligated to wait 24 hours by carriers. After 24 hours from delivery, you are still not able to locate your package, please contact us at 888-442-5830 for assistance.

WHAT IF MY PACKAGE IS MISSING AN ITEM(S)?

If you're missing items or a shipment, contact us within 30 days of ship date.

I DIDN'T RECEIVE MY INVOICE WITH MY ORDER. WHERE CAN I FIND IT?

종이를 사용하지 않기 때문에 패키지에 인보이스를 포함하지 않습니다. 그러나 Revolve 계정에서 찾을 수 있습니다.

  1. Log in to your account
  2. Click on your name on the upper right corner
  3. Click on "My Orders"
  4. 주문번호를 선택하세요
  5. Click view invoice on the right side

If you do not have a Revolve account and would like an invoice, please contact our customer service team.

결제 수단

IS IT SAFE TO USE MY CREDIT CARD ON YOUR SITE?

신용 카드는 온라인 쇼핑 시 사용할 수 있는 안전한 결제 방법입니다. REVOLVE는 계정 정보를 안전하게 유지하기 위해 보안 조치와 사기 모니터링을 수행합니다.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

REVOLVE accepts the following forms of payment:

  • 신용카드: Visa, Mastercard, American Express, Discover 및 JCB 신용카드.
  • 3rd party payment methods: PayPal, Afterpay, Klarna, Zip, Apple Pay, and Venmo. Options may vary based on location and order amount.
  • REVOLVE Gift certificates/Gift cards and Loyalty Rewards.

WHEN WILL MY CARD BE CHARGED?

An authorization charge is made when your order is placed. We will complete the charge when the order ships out.

계정 및 주문

HOW DO I CREATE AN ACCOUNT?

It's simple to create a Revolve account! All you need is a valid email address and to create a password on our website. You can click on the Sign In link on our website or click here.

HOW DO I MAKE CHANGES TO MY ACCOUNT INFORMATION OR EMAIL ADDRESS?

You can edit your account information under My Revolve from there you can update your email, password, shipping, or billing information.

I'M UNABLE TO RESET MY PASSWORD! WHAT SHOULD I DO?

Click “Forgot Password” to be sent a password reset link to the email address. If you do not receive a reset link please reach out to our customer service team at 888-442-5830.

You may also contact us from your email address on file at [email protected], or send a text message to 1-888-975-1362 from the number we have on file to reset your password.

HOW CAN I UNSUBSCRIBE TO YOUR PROMOTIONAL EMAILS OR TEXTS?

You can easily unsubscribe from receiving promotional emails by clicking here. We kindly ask to allow 3-7 business days for the emails to be completely phased out.

To opt out from receiving promotional text messages, Text the keyword STOP, CANCEL, QUIT, END, UNSUBSCRIBE, OPTOUT, or OPT-OUT to our shortcode to cancel your participation in the Program.

GiftCards & StoreCredit

HOW DO I PURCHASE AND SEND A GIFT CARD?

You can purchase Gift Cards here! We offer both email and standard delivery.

HOW DO I LOCATE STORE CREDIT?

Store credit can be located under My Revolve when logging into your account or at the payment portion of checkout. You can also quickly access your balance here.

DOES STORE CREDIT EXPIRE?

Your store credit/gift card balance does not expire, however, due to state escheatment laws, if there has not been any recent activity on the account (within 3 years or 5 years depending on the state), we will notify you of your account balance. If we do not receive a response from you and if there is still no activity on your account, we may need to report and send the funds to the state.

로얄티 프로그램

로열티 프로그램이란 무엇입니까?

The LOYALTY Program rewards you for shopping on our sites. Every 2,000 points you earn gets you $20 in REWARDS, which can be redeemed on REVOLVE.com or FWRD.com! Your combined net spend on REVOLVE and FWRD counts towards your loyalty status (loyalty tier) on each site (respectively), and REWARDS can be redeemed on either site.

누가 로열티 프로그램에 참여할 수 있을까요?

The LOYALTY Program is available to US residents who are at least 18 years old at the time of enrollment. All communications will be in English and the currency value will be in USD.

IS IT FREE TO JOIN THE LOYALTY PROGRAM?

예! 로열티 프로그램은 무료로 가입할 수 있습니다. 등록비나 연회비가 없으며 신용 카드 신청도 없습니다. 로열티 프로그램에 참여하려면 www.revolve.com 또는 www.fwrd.com에서 계정을 등록해야 합니다. 성명, 이메일 주소를 제공하고 로열티 프로그램 이용약관에 동의하기만 하면 됩니다.

당사 사이트 중 하나에 옵트인하면 처음에 옵트인한 사이트에 관계없이 두 사이트 모두에 옵트인됩니다. 귀하의 계정 자격 증명(동일한 로그인)은 Revolve.com과 FWRD.com 모두에서 동일합니다.

나의 리볼브 포인트와 포워드 포인트 사이의 관계는 무엇입니까?

Points are earned independently on each site and counted separately towards earning LOYALTY REWARDS. This means Points earned on REVOLVE.com and FWRD.com are not combined. However, earned REWARDs can be used on either site. We also count your combined spend (on both REVOLVE.com and FWRD.com) toward your loyalty status (loyalty tier) on each site (respectively). Make purchases to increase your loyalty status and gain access to additional perks!

어디에서 포인트를 적립할 수 있나요?

You earn points on anything you buy and don’t return on REVOLVE.com and FWRD.com. Points will be applied to your account 30 days from the date of shipment. Taxes, fees, services (including shipping and gift wrap), gift certificates, coupons, and REWARDS applied to a purchase do not qualify for points. Please visit REVOLVE Loyalty and FWRD Loyalty for more information on how many Points can be earned for purchases, promotions, and other qualifying activities.

나의 포인트로 무엇을 얻을 수 있습니까?

Once you have earned 2,000 points on either the REVOLVE.com website or the FWRD.com website, we will automatically convert those points to $20 in REWARDS that can be used to shop on REVOLVE.com or FWRD.com.

포인트가 만료되나요?

네. 적립되었지만 REWARD로 전환되지 않은 포인트는 마지막 포인트 적립일로부터 1년 후에 만료됩니다.

리워드는 유효기간이 있나요?

네. REWARDS는 발급된 날짜와 시간으로부터 90일 후에 만료됩니다. 만료일은 귀하의 편의를 위해 로열티 프로그램 계정의 포인트 및 리워드 내역에 명시되어 있습니다.

사용 가능한 리워드는 어떻게 사용하나요?

When you are logged in to your REVOLVE or FWRD account (the same account login will work across both sites), your REWARDs are automatically available to you at checkout. At Checkout, click "Redeem" under the "REWARDS" section.

왜 구매 시 포인트가 적립되지 않았나요?

특정 구매에 대해 포인트를 적립하지 못한 몇 가지 이유가 있습니다. 가장 일반적인 이유는 다음과 같습니다.

  • You checked out as a guest. Make sure you log in to your account before checking out so we can apply points to your account. Unfortunately, you cannot earn points for a transaction after the time of purchase.
  • You returned your purchase. Please note that you will only receive points for items you purchase and do not return. Points will not be posted to your account until 30 days after the items ship.
  • You shipped your items to locations outside of the United States. You will not earn points for shipments made to destinations outside the United States.
  • You used a coupon/discount code greater than 25%. You will not earn points for orders made with a coupon/discount code that discounts more than 25% of your cart total.

항목을 반품하면 내 포인트는 어떻게 되나요?

보너스 포인트를 포함하여 아이템에서 얻은 모든 포인트는 상품이 반품될 때 귀하의 계정에서 차감됩니다. 상품이 반품된 후 계정에 마이너스 잔액이 있을 수 있습니다.

리워드로 구매한 아이템을 반품하면 어떻게 됩니까?

If you return an item that was purchased with REWARDS, the dollar value of the REWARDS spent on the purchase will be credited to your account in the form of REWARDS. If you bought multiple items in a purchase partially paid with REWARDS, your account will be credited with the dollar value of the REWARDS spent on the entire purchase before any other payment method is refunded.

포인트를 양도할 수 있나요?

No. Points are earned on purchases you've made while logged into your account and cannot be transferred to other accounts. Your LOYALTY Program membership can only be associated with one account. Points earned on multiple accounts will not be combined.

내 리워드를 양도할 수 있나요?

No. REWARDS are converted from points earned on purchases you've made while logged into your account and cannot be transferred to other accounts.

이달의 브랜드에 3배 포인트를 준다는 이메일을 받았습니다. 자세한 설명을 듣고 싶어요.

For that month, you can choose a day to receive triple the points you normally receive per dollar on the brand-of-the-month. For example, if Tularosa is the brand-of-the-month in January, VIP members would receive 9 points per dollar instead of 3 points per dollar spent on Tularosa items on a day of their choosing in January. Select "I want my monthly triple points today!" at checkout to choose your triple points day.

HOW CAN I ACHIEVE A HIGHER LOYALTY STATUS (LOYALTY TIER)?

You are placed into a loyalty status (i.e. loyalty tier) based on your combined year-to-date spend on REVOLVE.com and FWRD.com. Your eligibility for higher levels is based on your net spend per each calendar year. Each site has its own set of tiers and perks. Make eligible purchases to increase your loyalty status and gain access to additional perks! For more information on net spend needed for each loyalty tier and their perks, please visit REVOLVE Loyalty Program and FWRD Loyalty Program.

IF I MOVE UP A TIER LEVEL, WHAT HAPPENS TO MY PREVIOUS BENEFITS?

Every time you achieve a new tier level, you continue to receive the benefits of all the preceding levels.

HOW LONG WILL MY LOYALTY STATUS AND BENEFITS LAST?

귀하의 로열티 등급 수준과 혜택은 귀하가 자격을 갖춘 역년 동안 유효합니다. 그 이후에는 매년 재인증을 받아야 합니다.

예를 들어 2020년 12월 1일까지 REVOLVE 및 FWRD의 연간 순 구매액이 $500를 초과하는 경우 2020년 12월 31일까지 REVOLVE Star 및 FWRD 레벨 1의 혜택을 받게 됩니다. 2021년 2월 1일까지 $2,000을 초과하면 2021년 12월 31일까지 REVOLVE VIP 및 FWRD 레벨 2 혜택을 받게 됩니다.

당사는 언제든지 프로그램을 변경하거나 중단할 권리가 있으며, 이 시점에서 귀하는 더 이상 포인트를 적립할 수 없으며 귀하의 혜택은 더 이상 유효하지 않습니다. 이미 발급된 REWARD는 발급일로부터 90일간 유효합니다.

내가 적립한 포인트와 혜택에 대한 액세스 권한을 잃을 수 있습니까?

o Benefits, including REWARDS and points will expire immediately if we end the LOYALTY Program, except that REWARDS that have already been issued will be valid for 90 days from the date they are issued. We reserve the right to disqualify any person from participating, or to cancel your participation in the LOYALTY Program if we believe you are violating the Terms and Conditions, reselling products, manipulating the program, making excessive returns, engaging in fraud, abusing rewards privileges or otherwise acting in a way that is inconsistent with the program’s intent, or for any other reason we deem necessary in our sole discretion. If your account is cancelled or you opt out of the LOYALTY Program, you forfeit any unused REWARDs as well as all LOYALTY Program points that have not been redeemed.

HOW DO I ATTAIN ELITE STATUS AND WHAT BENEFITS ARE AVAILABLE TO ME? (REVOLVE)

엄선된 VIP 회원을 엘리트 등급으로 초대합니다. 엘리트 회원은 독점적인 REVOLVE 이벤트에 초대됩니다.

내 REVOLVE 로열티 멤버십을 취소하려면 어떻게 해야 하나요?

Click "Opt Out" on the Opt Out section of the Loyalty page in your account. You will lose your rewards, points, and benefits on both sites. Rewards, points, and benefits cannot be recovered. If your account point balance is below zero at the time of opting out, that negative point balance will be retained if you rejoin.

로열티 프로그램의 전체 약관은 어디에서 찾을 수 있습니까?

For the complete terms and conditions, please visit REVOLVE Loyalty terms and FWRD Loyalty terms.

예약주문

WHAT IS A PREORDER?

  • 예약 주문은 현재 재고가 없지만 추후 재입고 될 상품에 한해 가능합니다. 상품 페이지에 예상 도착일을 보실 수 있습니다. 예약 주문을 신청하신다면 상품은 고객님을 위해 따로 남겨지게되며 저희 창고에 입고되자마자 가장 빠르게 고객님께 이메일을 보내드립니다. 배송될때까지 상품은 청구되지 않습니다. 상품이 입고될때와 더불어 고객님께 발송될때에도 바로 이메일을 보내드립니다.
  • Once we receive your item in our warehouse it then takes 2 business days to process the shipment through quality control before we ship it out.

I CANCELED MY PREORDER, WHEN WILL I RECEIVE MY REFUND?

You are not charged for a preorder until we receive and ship your item. If you cancel your preorder before your item is shipped there is no refund to be issued.

최저가격 보장

DO YOU PRICE MATCH OR OFFER PRICE ADJUSTMENTS?

REVOLVE is happy to price match an authorized retailer within 30 days of the purchase date under the following conditions:

  • The item must be available to purchase on the competitor's site in at least one size.
  • The item must be the same style/color.
  • Final Sale - If the competitor's website lists the item as final sale, we will match this stipulation.
  • Price matches are limited to no more than two of the same items. More than two units is considered a wholesale quantity and we will not be able to honor the price match.
  • Orders Shipping to Australia, New Zealand, Canada, United Arab Emirates, and certain European countries will see All Inclusive Pricing listed on our site. This will include the price of the item + duties & taxes at checkout to create one unified price for our customers.

Gift Returns

HOW DO I RETURN A GIFT I RECEIVED FROM REVOLVE?

  • If you are returning an item you received as a gift please contact customer service at 888.442.5830 or [email protected] so that we may initiate your return for you and issue you a return label.
  • Once your item has been received and processed we will issue a store credit to the email address provided.

WILL THE PURCHASER KNOW IF I RETURNED THE GIFT?

Nope! Once the email has been updated through our Gift Return, all order updates/notifications are sent to the new email address!

Special orders

WHAT IF THE ITEM I WANT IS OUT OF STOCK?

If the item you want is out of stock, we suggest signing up for the wait list or submitting a special order if available. We'll notify you by email if the item becomes available!

WHAT IS A SPECIAL ORDER?

A Special Order is a restock inquiry to a brand/manufacturer. If a customer is interested in an item that is out of stock, we can attempt to special order one from the brand. There are some restrictions and limitations on what items are eligible for special orders.

HOW LONG DOES IT TAKE TO HEAR BACK ABOUT MY SPECIAL ORDER?

You will be notified within 5-10 business days with an update.

HOW DO I CHECK THE STATUS OF MY SPECIAL ORDER?

  1. Log into your account
  2. visit the “Special Order” section of the account
  3. Review the “Status”

WHAT DO THE SPECIAL ORDER STATUSES MEAN?

조사중

the special order is being reviewed

전송됨

customer was notified via email of the availability of an in-stock item or Preorder

On hold

the item is on a 1-Day hold in the customer’s account

주문취소

the customer canceled the special order request

불가

the special order could not be filled